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Continuing Smartzone SCC-0250 errors

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Frequent Visitor

Continuing Smartzone SCC-0250 errors

Hello --

 

I am receiving SCC-0250 errors while trying to access Smartzone placed/received/answered phone records. I have contacted Comcast help desk 3 times in the last 6 months, but to no avail.

 

I see older posts reference a call record database being updated, but this option has never been offered to me.

 

Any suggestions?

 

thank you,

tlw_pnw

Accepted Solution

Re: Continuing Smartzone SCC-0250 errors

Your TN was pointing to the wrong switch.  We updated this info and your call features should be working now.  Please try again now and let us know.

View answer in context
Cable Expert

Re: Continuing Smartzone SCC-0250 errors

The Comcast Corp administrator has been notified of your error and will get it fixed.

 

Watch this post and your email for updates from the team or someone locally in the next 5 business days or so.




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Retired Administrator

Re: Continuing Smartzone SCC-0250 errors

I've escalated this to our National Support team. You're escalation ticket number is CR235714939.

 

Someone will be in touch soon. Apologies for the delay here.

Just 'Dete'
Retired Help Forums Admin



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Frequent Visitor

Re: Continuing Smartzone SCC-0250 errors

No probem -- if they can get the call record database going it would be a tremendous help to me. I appreciate your effort.

Frequent Visitor

Re: Continuing Smartzone SCC-0250 errors

Hello --

 

FYI, my call database is currently working. THANK YOU so much! I don't know what you did, but it must have been magic.

 

Take Care,

-Pablo

Frequent Visitor

Re: Continuing Smartzone SCC-0250 errors

Hello Detreon --

 

Quick update:

 

Right now my call database (answered / placed / missed) is working, but now my Call features (call forwarding / call screening / call preferences) are NOT working.

 

Any help would be greatly appreciated.

 

Here's the call settings error message:

 

We are temporarily unable to retrieve calling feature settings. Please try again later. If you require assistance please contact Customer Service [URL: http://www.comcastsupport.com/] with the reference code: SCC-xxxx

 

method: GetVoiceFeaturesRequest msg: unable to retrieve call features for: XXXXXXX@comcast.net(3033290853)(cause detail:gateway service error: encountered error in response header: error_code=BBP.VOICELISTENER.INTERNAL,error_text=[SAFARIVIEW_0000] Received error response [SAFARIVIEW_0000]: errorMessage=Object not found in SAFARI DB (cause detail code: voice.UNABLE_TO_RETRIEVE_CALL_FEATURES detail: soap:Sender trace: btpool0-17633:1297356043814:6db9277f09445f68 request:

XXXXXXXXX@comcast.net0_785b9765df336bbe131782332e1da266d2237a4b_69643d33363a33656534613036302d646638362d346336612d623866652d6666663633636638343865363b6578703d31333a313239373337373233303030303b76763d313a333b747970653d363a7a696d6272613b
Official Employee

Re: Continuing Smartzone SCC-0250 errors

Your TN was pointing to the wrong switch.  We updated this info and your call features should be working now.  Please try again now and let us know.





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New Poster

Re: Continuing Smartzone SCC-0250 errors

I have not had any problems with smartzone until yesterday and today. I continue to receive the scc-0250 error while trying to access Smartzone placed/received/answered phone records.

Frequent Visitor

Re: Continuing Smartzone SCC-0250 errors

I have the same problem with SCC-0250 errors when I log into Smartzone Voice. I have contacted Comcast by chat, email and phone call and no one seems to know what the problem is. Can someone look at this problem?

 

Thanks.

Official Employee

Re: Continuing Smartzone SCC-0250 errors

balladares255 are you still seeing this error.  I do not see anything wrong with your account.

 

whitfill, your account should be working now.





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Frequent Visitor

Re: Continuing Smartzone SCC-0250 errors

aorapal, thank you  very much. My account is working now....

Official Employee

Re: Continuing Smartzone SCC-0250 errors

You're welcome.  Glad to hear it is working.





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Contributor

Re: Continuing Smartzone SCC-0250 errors

Can you please help me with same error? What info do you need from me?

Thanks!

Contributor

Re: Continuing Smartzone SCC-0250 errors

Issue has been fixed, for how long who knows. Log is still missing soem calls i know for sure have been placed or answered.

 

Frequent Visitor

Re: Continuing Smartzone SCC-0250 errors

I have the same problems since I changed my phone number on 04/10/2011 please help.

 

thanks

Contributor

Re: Continuing Smartzone SCC-0250 errors

I have engaged in chat session with Comcast support - it took almost two hours but issue has ben resolved. You need to either do that or call Comcast phone tech support.

 

Frequent Visitor

Re: Continuing Smartzone SCC-0250 errors

Fixed, thanks Comcast

New Poster

Re: Continuing Smartzone SCC-0250 errors

I am having the same error, SCC-0250. I am not able to see my call logs on the net, or on the mobile application on my iPad. Any suggestions?
New Poster

Re: Continuing Smartzone SCC-0250 errors

I am a new Comcast customer and am also getting this error message. I can retrieve voicemails via the web but when I click on "call manager" to change the settings I get this error message. I called comcast last week to log the issue but have not heard back from anybody and it still isn't working. Anything you can do to resolve this is appreciated.

 

Regards, Steve Yarbrough (aka slydoggie)

Regards, SLY
Problem Solver

Re: Continuing Smartzone SCC-0250 errors

---

 

Sorry about the issues you are experiencing. I have escalated this problem and someone will be in contact with you soon.




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Thanks
-Keisha-
Problem Solver

Re: Continuing Smartzone SCC-0250 errors

All,

 

If there is anyone else experiencing the same issue please let me know so that we can work to get this resolved.




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Thanks
-Keisha-
New Poster

Re: Continuing Smartzone SCC-0250 errors

I am experiencing the same problem. SCC-0250 error

Regular Visitor

Re: Continuing Smartzone SCC-0250 errors

Hello,

 

We are getting the SCC-0250 error today when trying to check the missed/answered/placed call records. I check these regularly (2 -3 times per week) without ever having an issue, so this is a new problem.

 

Help in resolving is greatly appreciated.

 

Thanks.

 

 

UPDATE: Appears to be working now.

 

Tags (1)
New Poster

Re: Continuing Smartzone SCC-0250 errors

Issue has been resolved by Comcast Phone Technical Support. Not sure what they did but after a few days effort they now have it working.

Regards, SLY