Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,636,521

members

44

online now

1,814,356

discussions

Back to Top

Connecting Phone line to Comcast router?

Posted by
N/A
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 4
12,688 Views

I disconnected my phone lines from the Comcast modem and can't remember how to reconnect.  I get phone calls, but caller cannot hear me.  I have one phone line connected to Line 1 in modem, and another to wall phone plug.  I don't remember where to plug in my phone.  Can anyone help?

Thanks

3 REPLIES
Posted by
Regular Contributor

Message 2 of 4
12,631 Views

Do you have other phone jacks available?  You should be able to plug your phone into another jack.

Another option is to plug the phone directly into the modem.

Posted by
N/A
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 3 of 4
12,629 Views

I actually did that and it worked.  I don't know why I had 2 phone cords, but only needed one - from phone jack to modem.  Thanks for your response

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 4 of 4
7,137 Views