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Comcast voice down?

New Poster

Comcast voice down?

I am trying to make some calls and get "All Circuits are busy",  Tried to call Comcast - waited over 30 minutes.  Trying to get live chat  - still waiting, its been 20 minutes.  Come on guys...I need help.

Regular Visitor

Re: No response after dialing number

my phone is doing this all so

New Poster

Re: Comcast voice down?

I'm having the same issue.  I was talking on the phone, when all of a sudden, my call was dropped, and I just heard a busy signal.  I tried calling the other number back a few times and all I get is "All circuits are busy."

 

Are you still having problems?

 

I'm in the west suburbs of Chicago.

Regular Visitor

Re: Comcast voice down?

Im having this problem all so

 

New Poster

Re: Comcast voice down?

I just had the same issue for about the last half hour. Totally dropped my call and then I tried to call out and it said all circuits are busy. I don't understand how a company charges so much money for their services and they suck.

Frequent Visitor

Re: Comcast voice down?

Same in New England and Florida... What's going on Comcast?

New Poster

Re: Comcast voice down?

I am on the east coast.  Connecticut!!!!

It must a big problem!!! 

 

I am still having the problem.  Can't make any calls but can receive calls.

 

New Poster

Re: Comcast voice down?

I tried to call Comcast - waited over 30 minutes.  Then tried to chat - same thing.

 

I don't know why I bother trying to call them.  Most of their employees don't know whats going on anyway.  Their customer service is not very good!

Cable Expert

Re: Comcast voice down?

Chicago too!




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New Poster

Re: Comcast voice down?

WOW!!!! This sounds huge!!!

New Poster

Re: Comcast voice down?

I am trying to call Colorado - all circuits are busy

I am trying to call Florida - all circuits are busy

I am trying to call Ohio - No ring - just dead air!

 

 

 

Retired Administrator

Re: Comcast voice down?

Hello everyone,

 

We are receiving similar reports via Twitter, and our other social media spaces. We are investigating and will keep everyone updated.

Just 'Dete'
Retired Help Forums Admin



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New Poster

Re: Comcast voice down?

Is out in Southern N.H.!!!

New Poster

Re: Comcast voice down?

Hey Comcast:

 

That means I need to use Twitter or "other" social networks to report a problem now???

 

I don't use either one.

New Poster

Re: No response after dialing number

Greenbeans.  Where are you located?  Just checking to see how far this problem has spread!!!

New Poster

Re: No response after dialing number

I finally got a live chat.  Will let you know what the rep tells me!

New Poster

Re: Comcast voice down?

I am getitng a dial tone but no registration/recognition after I dial a number. I am in Southern Palm Beach County FL. Has been that way for at least the last 2 hours.

Retired Administrator

Re: Comcast voice down?

 


Booboo1 wrote:

Hey Comcast:

 

That means I need to use Twitter or "other" social networks to report a problem now???

 

I don't use either one.


No - these are other spaces that we use to have conversations with our customers.

 

Just 'Dete'
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Retired Administrator

Re: Comcast voice down?

 


Wally_Kalbacken wrote:

I am getitng a dial tone but no registration after I dial a number. I am in Southern Palm Beach County FL. Has been that way for at least the last 2 hours.


Apologies for the inconvenience. We investigating this as we speak.

 

Just 'Dete'
Retired Help Forums Admin



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New Poster

Re: No response after dialing number

Seattle is having issues also.

New Poster

Re: Comcast voice down?

I'm out on Cape Cod and can't call anywhere......We heard an explosion outside at around 4pm est, thought it was a transformer.  Not sure if it's related.

Cell phone still works!!

New Poster

Re: No response after dialing number

same issue in Vancouver, WA

New Poster

Re: No response after dialing number

So far, my customer service "live chat" tech is doing a health check and checking my modem. 

I told him I don't think I have a modem problem since New Hampshire and Chicago are out also.

You can read below what he sent me. 

Our technicians and engineers are currently working to resolve the problem with reference number. We are confident that this will be resolved within an hour or two.You will know when service is restored once the "Online Light" becomes and stays a solid color on your modem.

 

New Poster

Re: No response after dialing number

So we have:

Connecticut

New Hampshire

Chicago,IL

Vancouver, WA

Seattle, WA

 

OUT

 

WOW!!!!  Lucky we have cell phones, in case of an emergency

New Poster

Re: No response after dialing number

Florida too!

New Poster

Re: Comcast voice down?

Hi Folks: Looks like the problem is all up and down the East Coast: It's out below us in Port St. Lucie, Florida and obviously out above us in New Hampshire. Hope it's not competition sabotage!


Booboo1 wrote:

I am trying to make some calls and get "All Circuits are busy",  Tried to call Comcast - waited over 30 minutes.  Trying to get live chat  - still waiting, its been 20 minutes.  Come on guys...I need help.


 

New Poster

Re: No response after dialing number

My modem light for the phone IS on! Cell phone svs. is spotty here. Attempted to call the 800 Comcast #, after prompts the machint stated I had called the wrong #!?

Frequent Visitor

Re: Comcast voice down?

Boston, Massachusetts is DOWN

New Poster

Re: Comcast voice down?

Here in Central NJ we are having all of the same issues! Trying to call South Jersey and Navada.

New Poster

Re: Comcast voice down

S. Florida is ALL Out too - Sheesh !
New Poster

Re: Comcast voice down?

We are hearing from the east cost, west coast, and the state of Illinois in the middle.

 

Anybody else???

Regular Visitor

Re: Comcast voice down?

Knoxville, TN -- any outgoing calls say "all circuits are busy."

New Poster

Re: Comcast voice down?

And here we all are blowing off steam in a chat forum with no resolution.  Personally, i am more than disappointed, the web page that supposedly shows status of Comcast systems shows nothing out of the ordinary. What's wrong with that.  I appreciate them posting the message, but providing phone service is more than just a business ... it can be life threatening when it fails. People rely on phone service ... i even got a rep at comcast tell me that the intercept of busy circuits was coming from my cable modem and she "reset" it.  Amazing.  When the FCC used to govern telecommunications, these "outages" did not happen.  There were very stiff penalties.  Today, we file a grievance, and the FCC turns it back to the service provider.  ok, enough blowing off steam.  Thanks for listening.

New Poster

Re: Comcast voice down?

sorry, you are out of luck, it seems.  I'm in Atlanta (suburb actually) same thing.  left earlier post at bottom, scroll down ...

Connection Expert

Re: Comcast voice down?

No problem in Danbury ct.as of 6:15pm

just got a call form a Hartford CT area friend who also use comcast voip.




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Regular Visitor

Re: Comcast voice down?

My phone has been out for a couple of hours.  Saugus, MA.  Called one neighbor on my cell and was able to reach her via her land phone but she cannot call me on it.  What's going on?

Cable Expert

Re: Comcast voice down?

Our's in Chicago came back at 6:09 est, 5:09 cst.

 

We can call out, but there seems to be a delay for the other end to start ringing.




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Frequent Visitor

Re: Comcast voice down?

We can recieve calls but not place any. We get a dial tone and once we dial a number there is nothing. No sound no nothing. I am in Michigan.

New Poster

Re: Comcast voice down?

This isn't just a little glitch, pretty major!  We've been out for almost 2.5 hours now.

I think I'll trade after hours and short their stock!!

PS-My incoming calls are working, just can't dial out.

Cape Cod, Mass

New Poster

Re: Comcast voice down?

same in Peabody, MA.

Frequent Visitor

Re: Comcast voice down?

Gloucester County insouthern  NJ having same problems.

New Poster

Re: Comcast voice down?

Just recived an incoming call. Southern NH Are we back up nationwide.

Retired Administrator

Re: Comcast voice down?

We are receiving reports that the trouble has subsided. Please continue to post your experience with the phone service.

Just 'Dete'
Retired Help Forums Admin



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Frequent Visitor

Re: Comcast voice down?

what do people withou cell phones do if they have an emergency an can't dial out to 911. Time to break contract and go back to verizon.

 

BL Massachusetts

Frequent Visitor

Re: Comcast voice down?

Where have the problems subsided?

 

bob

New Poster

Re: Comcast voice down?

To: Verymuchalive

 

I agree with you 100%.  These Comcast reps have no clue.  They also told me they are going to reset my modem.  Are they kidding?  What good is that when the rest of the country has no phone service either.  We hear you "loud and clear"!!!!

Frequent Visitor

Re: Comcast voice down?

Finally was able to make an in-state call - Massachusetts


Still no long distance calls though

New Poster

Re: Comcast voice down?

Joe:

I am also in CT.  There is no problem getting calls but making calls is the problem here!!!  Its been 2 hours and counting!

Regular Visitor

Re: Cannot access voicemail with Smartzone

Is there anybody here that can actually help us with the phone service? The customer service online chat is useless. I am a handicapped person with no phone service. If I have a medical emergency this evening and something happens there will be legal action.

New Poster

Re: Comcast voice down?

I called my sister in West Palm Beach, Fl.  It is working but she says it sounds like I am under water.  Sound is NOT GOOD!!!!