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Comcast says I have no Voice service

New Poster

Comcast says I have no Voice service

I moved in July 2012.  At that time, I brought my internet, cable and phone with me to my new address.  All work reasonably well.  EXCEPT Comcast refuses to recognize I have phone service.  I'm unable to access caller ID on my television, I'm unable to retreive voicemail information online.  I've been to the store at least 6 times.  No luck.  I've called customer service and been transferred from department to department ... each sure they've fixed the problem.  No luck.  I've had a service technician out.  No luck.  This can't REALLY be all that hard to fix, can it?  I've been paying for all these services and receiving none of them.  No one really cares about that, nor do they care about getting the problem fixed.  HELP!!!!!  

Cable Expert

Re: Comcast says I have no Voice service

Send a email to we_can_help@cable.comcast.com with details and this special Corp team will get the right local people involved to get your account straightened out.




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New Poster

Re: Comcast says I have no Voice service

I had Comcast set up TV,Internet, phone. I need to set up my voice mailbox. Can you help me.