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Changing the plan

Contributor

Changing the plan

I have digital tv package and internet package 8 mbit.
Last month i order also phone service and i ask how much i have to pay for all service,that`t mean stay with same service plus add phone lines.
Agent told me is gona be around 132$ per month,but nobody told me that comcast is going to cut my 8 mbit to 6 mbit internet connection.
Yesterday i see my upload speed is very slowly around 40kb/s
Then  i think probably something is wrong bei the comcast.
Today i call comcast and i find out that comcast cut my internet line from 8 mbit 6 mbit.
If they told to me they going to cut my internet connection i never going to order phone lines.
They told you save money,but that is not true.If they give to you something and cut from you something else that`t not true.
Right now im looking for new phone service.
Regular Contributor

Re: Changing the plan

Dear Crow,

I’m sorry for the misunderstanding, but indeed you are correct. The Triple Play promotion normally does provide High Speed Internet service at 6 mps, as compared to the 8 mps that you were use to; even so, because this was not explained to you when you signed up for Triple Play, we have returned your internet speeds to the previous level of 8 mps, with no change in the cost of your service.

I hope you enjoy your new service and please let us know if we can be of any further assistance.

Richard

Contributor

Re: Changing the plan

Thanx for ansver and i alredy send to you pm.
Regular Contributor

Re: Changing the plan

Well this is no good at all.  I am going to be more than a little upset by this if indeed my speed tier has been lowered.

I just checked  the Triple Play Promotion on Comcast.com and sure enough, it states that only the "...6.0 Mbps High-Speed Internet Access..." is available with the Comcast Premier Triple Play bundle, which is what I currently have.  However I signed a contract with Comcast and the contract clearly states:


Comcast Premier Triple Play:  digital Premier (includes use of one digital converter and remote) with 5 premium channels (HBO, Showtime, Starz, Cinemax and The Movie Channel), Sports Entertainment Package, Comcast High-Speed Internet Performance Plus (8 Mbps) or Blast! (16 Mbps where available), and Comcast Digital Voice with unlimited local and long distance phone service for 24 months at $XXX.XX.
So how and when did this change?  I don't believe that it is legal to change the terms of the contract without some sort of compensation.  I know it states that if I renege on any of the terms I must pay a $150 early termination fee.

How can I find out which tier I am currently on?  My speed as measured at DSL Reports was up considerably after my plan was upgraded with the bundle, but it has been testing quite a bit lower for a while now. Most speed tests are deceptive though because of the Comcast Powerboost feature.  I appreciate any help/advice.

Thanks!

Jim

Email Expert

Re: Changing the plan



J-Mac wrote:
I don't believe that it is legal to change the terms of the contract without some sort of compensation.


I'm not a lawyer, but I don't think that's true. I think notification and allowing you to cancel the service without penalty is sufficient, and simply posting the new terms on their web site constitutes notification.

Actually, I think the contract itself should spell out the conditions that allow it to be amended.



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