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Changing our caller ID

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Changing our caller ID

We do not like what a Comcast service tech, who set up X1 assigned for us.  It seems like he entered 'last name'  comma 'first name' which was 17 characters.  We suppose the 17th character was truncated first and then everything up to the comma was deleted.  In any event people are calling my wife Norma because that is all that shows up on Caller ID.  My name is Norman and I almost never use the phone.

 

What is the maximum letters that telephone callers see?

 

What is the maximum letters that show on TV screen? 

 

Are blanks or any characters allowed?

 

Can we set it up ourselves?

 

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