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Cannot receive incoming calls

Posted by
Visitor
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Message 1 of 5
951 Views

When someone calls my telephone number they get a recording "This number is no longer in service". I called COMCAST and they told me it could take 3 to 4 days to get fixed.  They said it was a SERVER problem and they didn't know when it would be repaired.  What am I supposed to do for phone service till then?

4 REPLIES
Posted by
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Message 2 of 5
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When we get a caller the phone rings one time only sometimes only a half ring and the call is dropped  the caller gets a sharp crackling sound and sometime a noise like a fax machine trying to receive and we don't and never have had a fax on this line, very frustrating. So far I can call out o k but incoming calls are not getting through. Help!!

Posted by
Retired Administrator

Message 3 of 5
926 Views

Does this happen on each incomming call?

Just 'Dete'
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Posted by
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Message 4 of 5
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Yes on each incoming call.  For now we have set up call forwarding to my cell phone and that is working.  We also found that some calls don't even make a ringtone at all on the house phone.  They are being forwarded to my cell and the house phone never made even a partial ring. There is no telling how many calls we have not received in the past several days. Every once in a while we will take the call forwarding off and call the house phone on the cell to see if anything has changed. On some calls calls the house phone does nothing other times it will make a partial ring and we have found that if you answer quick enough there can be a connection and then you can talk.  No problem making calls out. Strange!

Posted by
Retired Administrator

Message 5 of 5
917 Views

Once last question - how long has this been happening? Is 1/1 or 1/2 accurate?

Just 'Dete'
Retired Help Forums Admin



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I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
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Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
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Retired Comcast Employee.
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