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Cannot get my new message on my phone voicemail

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Cannot get my new message on my phone voicemail

I am able to get into my voicemail on my phone by *99 but when I hit 1 to listen it will not play messages and just continues with selections
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Re: Cannot get my new message on my phone voicemail


jvachal4342 wrote:
I am able to get into my voicemail on my phone by *99 but when I hit 1 to listen it will not play messages and just continues with selections

The following is the voicmeail instructions:  http://customer.xfinity.com/help-and-support/phone/get-voicemail-while-traveling/

 

If you are seeing a message wait indicator or hearing a stuitter tone and there are no messages in your VM, use a different phone and call your home number and leave yourself a VM.  From your home phone retrieve the VM and delete it.  This will clear the "phantom" MWI and/or stutter tone.


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