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Cannot answer incoming calls

New Poster

Cannot answer incoming calls

When my phone rings, I pick up but cannot answer, nor hear the calling party. They say that they got an immediate voicemail message with no rings. Help, please!

Gold Problem Solver

Re: Cannot answer incoming calls

Please see http://customer.xfinity.com/help-and-support/internet/power-cycling-your-modem. Also, try plugging a corded phone directly into the modem or gateway. If that works, the problem is in your home phones or wiring. If it doesn't, something's wrong with your Comcast service.

If you can't get it working contact them at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely insist that they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.xfinity.com/spp/, about $5/mo). If the trouble is due to a faulty Comcast phone modem or anything outside your home, you shouldn't be charged.

Comcast does not usually respond to problems with phone service here in the forums.

Official Employee

Re: Cannot answer incoming calls


daws wrote:

When my phone rings, I pick up but cannot answer, nor hear the calling party. They say that they got an immediate voicemail message with no rings. Help, please!


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New Poster

Re: Cannot answer incoming calls

Thank you all. I called Comcast Support and they had me reboot my router. Solved the problem.