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Can't keep Comcast phone# when moving.

New Poster

Can't keep Comcast phone# when moving.

We are moving 10 miles from 23221 (Richmond, VA) to 23113 (Midlothian, VA).  Comcast is saying we can't keep our current Comcast number and we need to get a new one.  The excuse is that is a 911 issue.  Isn't this covered by LNP?  If I can port a number away from the Comcast network or port a number into the Comcast network... why can't I port a number within Comcast?

Valued Contributor

Re: Can't keep Comcast phone# when moving.

The reason why you can't is because the rate center is different.  A rate center is a throw back from ma and pa bell days.  I changed address across the street and because the rate center is different i couldn't port my number.  This is due to the E911 and also the exchanges that are involved with the move...