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Can't check my online VM.... AGAIN

Regular Visitor

Can't check my online VM.... AGAIN

Yesterday after 90 minutes on the phone with a tier 2 tech support tech, he fixed my online voicemail access for my secondary phone number.  Today it is back to broken again.  My issue # is/was CR717743284.  Please help!  I can't be on the phone again for 90 minutes on this.  Hopefully y'all have the Tech's notes and whatever he did yesterday, someone can do again.  I can get to my VM by my landline, and VM's are being successfully forwarded to my email - it's just I can't get to them online or with my Xfinity Connect app on my iPhone.

 

Thanks!

 

Jmillzz

Official Employee

Re: Can't check my online VM.... AGAIN

Hello Jmillzz, are you only having issues with getting to your voice mail through the app? Have you been online to see if you get all your voice mails there? Have you tried deleting the app from your phone and adding it back?




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Regular Visitor

Re: Can't check my online VM.... AGAIN

Nothing has changed since my post.

Official Employee

Re: Can't check my online VM.... AGAIN

I can look into this for you, can you please send me a private message with your full address, account number, and the name on the account by clicking my name (ComcastAmir) and then clicking "private message me"? 




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Regular Visitor

Re: Can't check my online VM.... AGAIN

I see "send message" but when I click on it I get a page that only seems to list private messages with nowhere to type.

Official Employee

Re: Can't check my online VM.... AGAIN

Can you please try sending the message in another browser? 




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Regular Visitor

Re: Can't check my online VM.... AGAIN

Tried that already. Chrome and ie
Official Employee

Re: Can't check my online VM.... AGAIN

I sent you a private message on my end, please respond to the message. 




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