Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Can't change voice mail notification settings


Can't change voice mail notification settings

I want to add an e-mail address to receive VM notifications. 


Following the links in "My Account" and then "My Services," I end up at http://prefs.connect.comcast.net/prefs/voice


This is where I had initiallly set up VM notifications. Now, however, two of the options, "Readable Voicemail Notifications" and "Checking Voicemail," are not available to change and are marked "Temporarily Unavailable."


I don't know how long this has been this way, as I have not had occasion to make changes and have not visited this page in a long time, but I have been trying for several days and this error has been ongoing.


Is this a systemwide issue or something specific to my account?


Re: Can't change voice mail notification settings

Responding to myself, I discovered that it depends on which links you follow in the whole "My Account" system. There are multiple ways to get to voice mail preferences. By trial and error I ended up at a different page called:https://pf.connect.comcast.net/OptimusPref/prefs/voice and the option I needed is there and working fine. Still says "temporarily unavailable" at the other link.