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Can not send Fax

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Can not send Fax

I have a HP printer that is a fax,copier,scanner. I can not send faxes or receive them. The modem I have have (2) LTD phones on front but only one is showing, does that have any bearing on this problem/

Service Expert

Re: Can not send Fax


Rozwhitlock wrote:

I have a HP printer that is a fax,copier,scanner. I can not send faxes or receive them. The modem I have have (2) LTD phones on front but only one is showing, does that have any bearing on this problem/


 

If you are only subscribing to one phone line, that would explain why only TEL1 is lit up.  If you have plugged the All-In-One into TEL2, that jack is not active.  You can add an additional phone line if you wish to dedicate it to the Fax by calling Comcast and subscribing to another line.   If you only want to use the FAX on an as-needed basis, then plug it into TEL1 to send/receive a Fax and then remove and return your phone into the TEL1 jack.



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