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Can not make phone calls. Why?

New Poster

Can not make phone calls. Why?

I have had nothing but trouble with this system since day 1. Advertisements on everything. Survey that cost me $75.00. ( never received phone promised & billed for). Now I can not make telephone calls. What is this?

New Poster

Re: Can not make phone calls. Why?

Just saw someone else's note regarding not being able to make phone calls.  Our phone service through Xfinity is not working today.  Wonder if it's a problem for all Xfinity users.  There's power to the phone but the phone is completely 'dead'.   

Service Expert

Re: Can not make phone calls. Why?


CityKitties wrote:

Just saw someone else's note regarding not being able to make phone calls.  Our phone service through Xfinity is not working today.  Wonder if it's a problem for all Xfinity users.  There's power to the phone but the phone is completely 'dead'.   


You rarea may be suffering an outage condition for some or all of your services.... it can happen when one servcie is down but another service is up & running....   Take a look at your services this morning to see if they are back up.  If not, call into Comcast and register a trouble ticket and/or inquire about a possible outage in your area.




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New Poster

Re: Can not make phone calls. Why?

Hello Ray,

 

Turned out our modem/router needed to be rebooted (by inserting a paper clip end into a tiny hole in back of the modem.)  A Comcast rep suggested that maneauver via on line chat and it worked.  Our phone service is working again. 

 

CityKitties