Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,724,489

members

11

online now

1,886,455

discussions

Back to Top

Calls go Straight to Voicemail

Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 17
20,651 Views

I have a relatively new Comcast phone service.  I hooked up a new phone and I found out from a friend that called today that all calls are going directly to voicemail- my phone never rings. I have set up the phone totally so I know it has to be a Comcast issue.  Any assistance would be appreciated.

 

16 REPLIES
Posted by
Silver Problem Solver

Message 2 of 17
20,647 Views

Hello,

Just wondering how long has it been since you had the new service? It does take some time for the info to go to the database to get it activated.

Since you don't have any ringtones you can also check on the xfinity connect full version under preference and click on call manager and check to see if you have a option where you can change the number of rings before message is being sent to voice message.

If this has been all checked then you should call comcast and see if maybe they have to refresh or a coding issue.

Posted by
Problem Solver

Message 3 of 17
20,593 Views




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-
Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 4 of 17
19,204 Views

I am having the same problem, i checked call manager and it was set to 5 rings before going to voice mail.  I changed it to 7.  Though that shouldnt make a difference.

 

All calls still go to voicemail.  This is a real problem since i only activated my home phone because i work at home and i cant afford the minutes on my iphone. 

 

I really dont want to have to call comcast for this, seems like a waste of time for something that should be simple.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 5 of 17
17,339 Views

Similar situation here.  I can place but not receive calls- incoming calls go straight to voicemail without ringing the phone.  I apparently cannot manage my phone options or retrieve VM's without a PIN, which Comcast has not yet sent to me.

 

Meanwhile, I'm losing calls..

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 6 of 17
16,616 Views

I have one person who calls from her house line and it goes right to voicemail.  Only her house phone.  She can call from her cell and its no problem.  She can call other people from her house line and has no issues.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 7 of 17
16,518 Views

Having the same issue.  Calls go directly to voicemail.  I can call out but have no idea that someone is calling or has called.  I really hate to have to call and wait 10+ minutes for something that is probably a simple fix.  I've only been with comcast since the beginning of the month and didnt notice the problem because all we use is our cellphones.  I already checked the prefs online and changed the number of rings, but this did not help.  Somebody......anybody.....HELP!  

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 8 of 17
16,169 Views

Only IMPORTANT Business calls -- perhaps others? -- go to voicemail after 2 or 3 rings -- perhaps no rings?. All calls are supposed to go to Comcast voicemail after 10 rings -- no greeting. I supposedly set it up that way, but Comcast has other (not better) ideas. My Normal answering machine with greeting picks up after 4 rings ... same old BS (not science) from U-Know-Who + weak caller database = Cell Phone_MA + weak DNS servers = strongly recommend Open DNS or Google. Comcast is always in the running for the "Golden Poo Award" as the Worst Company in America. They are gone in a week!

Posted by
Regular Contributor

Message 9 of 17
16,163 Views

You should check the lights on the front of your modem and post back what they were doing.  You should also make sure the coaxial cable connections are secure and you can also try resetting the modem by using a ball point pen to press the reset button on the modem.  If you have not already done so, you should try plugging a working phone directly into the modem to see if there is a problem with your inside phone wiring.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 10 of 17
15,018 Views

Comcast/xfinity voice mail is set for 5 rings but incoming calls ocassionally go directly to voice mail after zero or one ring. Most of the time this occurs its from cell phones using bluetooth in the caller's car.

I would like a respolution.

I have changed the ring option to 6.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 11 of 17
14,358 Views

ONLY WITH ONE FRIEND and she has Comcast as well.  I can call her home number from my cell and it goes through; however, when I call her from my home phone it goes straight to her voicemail. She said I'm the only one who has that issue. Others can call her at home and it rings.

 

It's really aggravating because we talk almost daily and my cell phone is going dead, she has to call me at my home from her phone.

Posted by
Regular Contributor

Message 12 of 17
14,333 Views

In reply to randireid2000, 

You might have your friend check to see if your number accidentally got on her blocked calls list.  If this is not the case, send Comcast an email at we_can_help@cable.comcast.com because there might be a problem in the Comcast system.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congratulations on receiving your first Kudos! Thank you for your meaningful contribution to the forum. May this be the first of many kudos.

Message 13 of 17
14,327 Views

All calls goto voice-mail on my phone. I cannot retrieve my messages. I use a different e-mail as my mail e-mail address: LJohns7370@yahoo.com; only because I needed a different account for a comcast address and did not know how to do so and would like to know that also, if you could help me with both of these questions. Thank you, Laura Johnston

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 14 of 17
13,893 Views
Today i had a tech come out, they reset my modem through the I.T department....took about 5 min
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 15 of 17
13,753 Views

Keisha -

This solution is a temporary fix and does not work for long..  We have done this numerous times in the past week and somehow, it gets switched back so that it automatically goes to voice mail.  During one of the four calls we have made to customer service, call forwarding was shut off completely, yet within 48 hours (or maybe less since we didn't test right away), our calls were forwarded to voice mail again.  

 

I have had a service ticket open for 5 days with no response.  I did receive a call on my cell phone however asking me to take a customer service survey. 

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 16 of 17
13,042 Views

 

 It's JUNE 15, 2014 and this is STILL not resolved. We just bout the Triple package 2 1/2 months ago and I have YET to be able to call my home phone. My wife can call from her phone, about 2 out of every 20 tries. Changed the rings to NINE, NO change! Fix this mess, now. Worse service I have ever seen from a company.

 

P.S. Also the cable t.v. goes out EVERY night from about 3am til 5 am. Internet goes out every other night from 2-6 am. Really? About to take this elsewhere.

 

                                                                                           Angry Customer

Posted by
Frequent Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 17 of 17
12,524 Views

Same problem here also.  Very annoying talking to service techs.  Waste of time. I found that I have to reboot the modem every few days to get it to stop going directly to voicemail..  Worthless piece of s$%t!