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Calls don't go to voicemail

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Calls don't go to voicemail

I have xfinity triple play and it was working fine. Now, calls do not go to voicemail consistently. 4 out of 10 will go, but the rest of the time the phone rings 8 times and then there are 3 clicks and it hangs up. I've called customer support 5 times and have not had it resolved. Any ideas?
Official Employee

Re: Calls don't go to voicemail

Hi SMB123, I am showing that you talked to one of our tier 2 agents and they have forwarded your ticket to our tier 3 team for further troubleshooting. They should be reaching out soon but please let me know if you do not hear from anyone.

 

Thank you




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