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Caller id

New Poster

Caller id

Caller id does not show up on my tv. Help!
Cable Expert

Re: Caller id

Start by power cycling the box, unplug for 2 minutes and power it up again, test in 1 hour.




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New Poster

Re: Caller id

Tried that. No luck.
Silver Problem Solver

Re: Caller id

Hello,

What type of box do you have? There are only certain boxes that will let you get caller id.

Have you called comcast and asked they have the ucid code for your account?

When you click on the menu with your remote do you see a itv icon?

Cable Expert

Re: Caller id

Please share if it ever worked, and confirm you have a Motorola set top box or a Pace RNG110 box.




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Problem Solver

Re: Caller id

---

 

Sorry about the inconvenience. I show that you have 3 boxes that are supported, the proper code is on your account. I have refreshed your caller id to tv/PC in our system. Please make sure that the ITV icon is in your quick menu and the feature is turn on.

I have also escalated this issue incase the refresh did not work. Someone will be in contact with you soon.




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Thanks
-Keisha-