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Caller id not working on new cable box

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Message 1 of 4
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Hi I had my cable box replaced in January with a newer Motorola (black). The caller id function has never worked. I checked the settings and power cycled many times. Can you please help me correct? If you check my history I've already had too many problems getting a new box and renewing my plan.
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Posted by
Silver Problem Solver

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Hello,

From what you have told us you have the new motorola box but do you have the xfinity/comast triple play if so,then you should call 1-800 xfinity or 1-800 comcast and ask them to check if you have the ucid code correct on your account.

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Message 3 of 4
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caller id not working on cable box

Posted by
Silver Problem Solver

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kjens3 wrote:

caller id not working on cable box



Hello,

You will have to provide us a lot more detail then what you described.

In order for you to get caller id to work you need the following:

1, xfinity/comcast triple play

2. Motorola or pace set top box

If you have this then you should call 1-800 comcast or 1-800 xfinity and tell them to check to see

if your ucid code is setup correctly.