Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,725,083

members

9

online now

1,887,089

discussions

Back to Top

Caller id not working on new cable box

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Message 1 of 4
1,739 Views
Hi I had my cable box replaced in January with a newer Motorola (black). The caller id function has never worked. I checked the settings and power cycled many times. Can you please help me correct? If you check my history I've already had too many problems getting a new box and renewing my plan.
3 REPLIES
Posted by
Silver Problem Solver

Message 2 of 4
1,662 Views

Hello,

From what you have told us you have the new motorola box but do you have the xfinity/comast triple play if so,then you should call 1-800 xfinity or 1-800 comcast and ask them to check if you have the ucid code correct on your account.

Posted by
New Poster
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Message 3 of 4
1,606 Views

caller id not working on cable box

Posted by
Silver Problem Solver

Message 4 of 4
1,578 Views

kjens3 wrote:

caller id not working on cable box



Hello,

You will have to provide us a lot more detail then what you described.

In order for you to get caller id to work you need the following:

1, xfinity/comcast triple play

2. Motorola or pace set top box

If you have this then you should call 1-800 comcast or 1-800 xfinity and tell them to check to see

if your ucid code is setup correctly.