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Caller id not working on TV

New Poster

Caller id not working on TV

caller id not working on tv

Regular Visitor

Re: Caller id not working on TV

caller id or call log viewer on internet is not working

 

Regular Visitor

Re: Caller id not working on TV

How do get on my tv

Cable Expert

Re: Caller id not working on TV


Grier1013 wrote:

How do get on my tv

 

 

You must be a triple play customer and have Motorola or Pace cable box equipment.  it would be automatic if these conditions are met.

 

If you have Scientific Atlanta or Cisco equipment the feature is coming to many areas in 2012 if testing goes well.


 




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Problem Solver

Re: Caller id not working on TV




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Thanks
-Keisha-
Problem Solver

Re: Caller id not working on TV

sundown147---

Sorry about the inconvenience.

Verify that you have the most updated version of Adobe Air installed. http://www.adobe.com/products/air/systemreqs/.

Try un-installing  and re-installing the UCID client.http://xfinity.com/callerid/.

Here are the subscription requirements for UCID on PC.

  • Must subscribe to Voice. Customers may subscribe to either the Comcast Unlimited calling plan or Local With More to be eligible for UCID
  • Must subscribe to any tier of Internet. Subscribers to slower or retention tiers of service are still eligible for UCID
  • Must meet minimum system requirements for the download
  • Download and install a UCID client on their PC
  • Reside in a participating area

The following minimum requirements apply:

  • Customers MUST either have the latest version of Adobe Air installed or be willing to install this software.  Customers with an older version of Air, or who do not have Air installed will be prompted to upgrade when they download and install the client.
  • Windows:
    • 2.33GHz or faster x86-compatible processor or Intel® Atom™ 1.6 GHz or faster processor for netbooks
    • Microsoft® Windows® Home, Professional, or Tablet PC Edition with Service Pack 3; Windows Server® 2003; Windows Server® 2008; Windows Vista® Home Premium, Business, Ultimate, or Enterprise (including 64-bit editions) with Service Pack 2; or Windows 7
    • 512MB of RAM (1GB recommended)
  • MAC OS:
    • Intel Core™ Duo or faster processor
    • Mac OS X v10.6 or v10.7
    • 512MB of RAM (1GB recommended)

I have also escalated your issue and someone from your local market will be containg you to follow up.




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Thanks
-Keisha-