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Caller id is not showing up on TV.

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Message 51 of 362
12,226 Views

No caller ID on TV in New Jersey

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Message 52 of 362
12,193 Views

check my caller id code?

 

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Message 53 of 362
12,196 Views

I also live in the Chicagoland area and lost caller id on my tv Thursday May 24th. When I called nothing was mentioned about a national outage. I was told all my equipment was working properly. Hopefully they fix the problem soon.

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Message 54 of 362
12,091 Views

Same in Zion ,IL no caller I.D since 5/23

Posted by
Problem Solver

Message 55 of 362
12,067 Views

Update--Last night I checked to see if I had the ITV buttons on my menu on all my cable boxes and I did. But when I pushed them nothing happened at all. So on a hunch I rebooted all my cable boxes. About 20-30 min later I when the menu returned I was able to push the ITV buttons and each box came up with the Caller ID turned off so I turned it on on each box. I tried calling myself last night but again the caller ID wasn't working. When I got up this morning and called myself again  lo and behold the caller ID on TV was working. I am not sure if it was the reboot and reset because Comcast had written up a trouble ticket on me. But I can suggest that when you push the ITV button on your menu and nothing happens try rebooting your box and see if your caller ID on screen is working overnight or the next day.

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Message 56 of 362
12,075 Views

We also lost our caller ID a couple of days ago.    Tried all the things listed.  Could not get interactive menu to come up either.  I live in Georgia.  What's going on Comcast?

Posted by
Problem Solver

Message 57 of 362
12,054 Views

Update--Last night I checked to see if I had the ITV buttons on my menu on all my cable boxes and I did. But when I pushed them nothing happened at all. So on a hunch I rebooted all my cable boxes. About 20-30 min later I when the menu returned I was able to push the ITV buttons and each box came up with the Caller ID turned off so I turned it on on each box. I tried calling myself last night but again the caller ID wasn't working. When I got up this morning and called myself again  lo and behold the caller ID on TV was working. I am not sure if it was the reboot and reset because Comcast had writte up a trouble ticket on me. But I can suggest that when you push the ITV button on your menu and nothing happens try rebooting your box and see if your caller ID on screen is working overnight or the next day.

Posted by
Problem Solver

Message 58 of 362
12,059 Views

Update--Last night I checked to see if I had the ITV buttons on my menu on all my cable boxes and I did. But when I pushed them nothing happened at all. So on a hunch I rebooted all my cable boxes. About 20-30 min later I when the menu returned I was able to push the ITV buttons and each box came up with the Caller ID turned off so I turned it on on each box. I tried calling myself last night but again the caller ID wasn't working. When I got up this morning and called myself again  lo and behold the caller ID on TV was working. I am not sure if it was the reboot and reset because Comcast had written up a trouble ticket on me. But I can suggest that when you push the ITV button on your menu and nothing happens try rebooting your box and see if your caller ID on screen is working overnight or the next day.

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Message 59 of 362
12,058 Views

When is Comcast going to respond to this thread?

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Message 60 of 362
12,067 Views

I cannot get caller ID on my computer or the TV screen  I have tried everything i know to do. Can you help?

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Message 61 of 362
12,067 Views
Posted by
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Message 62 of 362
12,020 Views

It has been very erratic in the Pittsburgh area on the computer for weeks now. Ever since a Comcast Upgrade. Now it has stopped working on at least one of our TV's.  The one we watch most often.  When I go to the ITV Menu option, nothing comes up to turn it on or off.  The Caller ID problem is apparently getting worse.  I have had to turn it back on some 3 or 4 times today alone on our computer. This has already been reported on the Forum along with other users.

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Message 63 of 362
11,986 Views

I have lost tv id for my phone.

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Message 64 of 362
12,116 Views

My caller id is not working. When I go to the menu a choose Interactive TV, nothing comes up at all. We have not had any new features added either.

Posted by
Silver Problem Solver

Message 65 of 362
12,110 Views

Hello,

1. Has it ever been working before?

2. Do you have the xfinity triple play?

3. Do you have a pace of motorola set top box?

If yes to all the above then you should call 1-800 xfinity or 1-800 comcast and ask them to check if the have the correct ucid code on your account.

Posted by
Contributor

Message 66 of 362
12,046 Views

My caller id is no longer working also.  Same problem when clicking on interactive TV.

 

EDIT:  Customer service is aware of the problem.  They told me all 50 states are affected.  Problem started around may 25th and they are working on it.  No official time to be restored.

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Message 67 of 362
12,042 Views

I'm having the same problem with my Caller ID and iTV.

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Message 68 of 362
11,992 Views

My caller id is not working. When I go to the menu a choose Interactive TV, nothing comes up at all. We have not had any new features added either.

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Message 69 of 362
11,939 Views

We used to be able to see who was calling on our tv. The caller id is no longer working and I can't figure out how to reset it. Where do I go to turn it back on?

Posted by
Silver Problem Solver

Message 70 of 362
11,938 Views

Hello,

Why dont you call 1-800 comcast or 1-800 xfinity and ask them you pay them ask them to fix it.

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Message 71 of 362
12,004 Views

Caller ID stopped showing up on my television screen, does anyone know why?

 

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Message 72 of 362
12,001 Views

Yeah Mine hasnt worked since we got Comcast installed 3 weeks ago....anyone ideas?

 

Posted by
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Message 73 of 362
11,926 Views

Among other issues, I was finally able to download and install Universal Caller ID on my PC a few days ago. However, it's not working. I tried it calling my home phone from my cell and nothing, zip, nadda. Really? And apparently it's not on my TV either and it looks like I have the correct HD/DVR box for it.

 

If anyone has a clue that could help please let me know.

 

Many thanks!

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Message 74 of 362
12,008 Views

MY interactive Tv has not worked for a few days now. I noticed the caller ID on the TV a few day ago I went to my remote and stared it again it worked for a day.

Now I go to Itv and it does nothing at all, what is the problem and how soon can it be fixed?

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Message 75 of 362
12,002 Views

PapaAADave wrote:

MY interactive Tv has not worked for a few days now. I noticed the caller ID on the TV a few day ago I went to my remote and stared it again it worked for a day.

Now I go to Itv and it does nothing at all, what is the problem and how soon can it be fixed?


 

Posted by
Contributor

Message 76 of 362
11,961 Views

I have the same problem. Mines stopped working yesterday evening on the TV. I can't get the interactive screen to come up either. Now, the caller ID on TV is not working as well as the PC ID not working.  Just great!

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Message 77 of 362
11,935 Views

My interactive tv isn't working either. Went to show my neighbor and nothing.

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Message 78 of 362
11,898 Views

My interactive tv is not working.I no longer see who is calling me on the screen,but can see who is calling on my phones.What is the problem? Thank YOU.

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Message 79 of 362
11,800 Views

Caller ID is not showing on TV screen when we get an incoming call.

Posted by
Silver Problem Solver

Message 80 of 362
11,795 Views

make sure you have it enabled in the box menu.  if it is call comcast

Posted by
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Message 81 of 362
11,713 Views

My Caller ID isn't coming up on the TV screen anymore and the Interactive TV section in Menu (where I could select it) isn't working either. I'm in Richmond, VA.

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Message 82 of 362
11,906 Views
Suddenly our caller ID had weenied out on our tv and decided not to work anymore, any suggestions what to try? Thanks Smiley Happy
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Message 83 of 362
11,683 Views

I have the same issue but only with one cable box. The whole IPTV menu is inop. on one box.

Posted by
Problem Solver

Message 84 of 362
11,652 Views

Currently there is a national problem with on screen caller ID. One thing you can try that worked for me is if the ITV icon is inactive reboot, all the cable boxes or DVRs that have the inactive ITV Icon. When the menu reappears go back to the ITV icon and it should be working. Make sure the caller ID on screen is turned on,then call your home phone to set the boxes,, at this point the on screen caller ID will still not be working. Wait overnight and try to push the ITV icon again. If you can use the ITV icon the following morning call your home from a different phone line and the caller id will appear on your screen. If the ITV Icon is frozen again then reboot your box and try again. In my house I have multiple cable boxes and anyroon DVR and if any of the boxes or DVR has a non working ITV icon none of the TVs will show caller ID in my home. Good Luck.

Posted by
Problem Solver

Message 85 of 362
11,602 Views

Currently there is a national problem with on screen caller ID. One thing you can try that worked for me is if the ITV icon is inactive reboot, all the cable boxes or DVRs that have the inactive ITV Icon. When the menu reappears go back to the ITV icon and it should be working. Make sure the caller ID on screen is turned on,then call your home phone to set the boxes,, at this point the on screen caller ID will still not be working. Wait overnight and try to push the ITV icon again. If you can use the ITV icon the following morning call your home from a different phone line and the caller id will appear on your screen. If the ITV Icon is frozen again then reboot your box and try again. In my house I have multiple cable boxes and anyroon DVR and if any of the boxes or DVR has a non working ITV icon none of the TVs will show caller ID in my home. Good Luck.

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Message 86 of 362
11,560 Views

y isn't my phone number showing up on my t.v. anymore?

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Message 87 of 362
11,438 Views

I used to see on my tv the number that calling, I am not able to see this now. Any ideas.

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Message 88 of 362
11,431 Views

Ourcaller id on the tv's has been out since the cable went out on or about the 23rd of May as well. This Easy Solve isn't so easy or doesn't seem to solve very well either...

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Message 89 of 362
11,385 Views

caller id no longer shows up on my tv

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Message 90 of 362
11,341 Views
Its a nationwide problem! Im from Philly n it doesnt work. I rely on tv for caller id since i must disconnect it on my pc cause the sign in box pops up every two minutes n minimizes everything. Even movies!!! Its really messed up that we arent getting a service we pay for. They should give like a $5 refund, its not money, just principle. But i know Comcast would never do that. They are all about the dollar n the people who u call about these situations have NO CLUE! Please Comcast get some qualified people so we can get this straightened out!. Not to mention just censoring me for saying h e double hockey sticks. It amazes me n not in a good way.
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Message 91 of 362
11,336 Views

No caller ID on TV screen.

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Message 92 of 362
11,342 Views

Hello My Interactive TV is Not working

Posted by
Silver Problem Solver

Message 93 of 362
11,322 Views

Hello,

1. Has it ever worked before?

2. Do you have xfinity/comcast triple play?

3. Do you have a motorola or pace set top box?

4. What have you tried to fiix the problem?

5. Have you reset your set top box?

6. Have you called comcast/xfinity  and if so what have they done or told you to do?

7. Have you done a search in the forum and read other post where customers had problems and found

any solutions.that are similar to yours.

 

 

 

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Message 94 of 362
11,295 Views

my itv and caller id  both are not working. Started yesterday,called comcast. they told me to go to itv and turn caller id on. I did that. It worked for 6 hours and now  not working again,when i go to menu itv shows up but nothing happens when i push button.... Comcast sucks anymore. really getting discussed with thier services. Its always something new every week that goes wrong with some sort of my services.  I think they should give us ALL a refund for all the inconvenience they cause us.

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Message 95 of 362
11,283 Views
To reasd
Hello,
obviously we havent just complained on here n have went thru the proper channels n have had no resolution! And of course its worked before, thats how we know its not working. And there is no resolution to this...yet or a fix to the caller id sign in box popping up every two minutes n minimizing everything on screen. Are u here to help or just get smart by saying hello?
Posted by
Regular Contributor

Message 96 of 362
11,221 Views
We are investigating customer's reported difficulties with certain EBIF video applications on Comcast set-top boxes, including Caller ID on the TV and interactive advertisements. Comcast engineering and operations teams are looking into this now.
Thank you
Comcast Vic.
Posted by
Regular Contributor

Message 97 of 362
11,222 Views
We are investigating customer's reported difficulties with certain EBIF video applications on Comcast set-top boxes, including Caller ID on the TV and interactive advertisements. Comcast engineering and operations teams are looking into this now.
Thank you
Comcast Vic.
Posted by
Regular Contributor

Message 98 of 362
11,226 Views
We are investigating customer's reported difficulties with certain EBIF video applications on Comcast set-top boxes, including Caller ID on the TV and interactive advertisements. Comcast engineering and operations teams are looking into this now.
Thank you
Comcast Vic.
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Message 99 of 362
11,201 Views

I have recently reinstalled UniversalCaller ID on my PC, but calls are not being shown on my IV.  I have Comcast Xfinity phone/tv/internet.  I also have Xfinity Mobile.  What do I need to do to restore the ID announcements on my TV?

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Message 100 of 362
11,200 Views

It started working again for me today without having to do anything on my part.  Portland, Or