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Caller ID

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Caller ID

I had to replace my cable boxes. They are not X1. Ever since I changed boxes I am getting phone calls showing on my tv screen from numbers I don't recognize and my phone doesn't ring when this is happening. My phone shows I have messages, but when I check there are none there. Is it possible that that they refurbished this box and I am still getting the old users calls?

Service Expert

Re: Caller ID


KweenB2u wrote:

I had to replace my cable boxes. They are not X1. Ever since I changed boxes I am getting phone calls showing on my tv screen from numbers I don't recognize and my phone doesn't ring when this is happening. My phone shows I have messages, but when I check there are none there. Is it possible that that they refurbished this box and I am still getting the old users calls?


Call into Comcast at 1-800-266-2278 or 1-800-934-6489 and ask that your boxes be refreshed with your account information.




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Official Employee

Re: Caller ID

Hello KweenB2u, were you able to get this resolved? 




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