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Caller ID

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Caller ID

The caller ID was showing on my TV and now it is not.  Is there an easy fix for this?

Cable Expert

Re: Caller ID

Check if it is enabled first:

 

How it works:

 

  1. Press the Menu button on the Comcast remote to launch the Quick Menu.
  2. Navigate to the ITV icon using the left and right arrows.
    • When you click the OK/Select button, the ITV screen will be displayed.
    • If you click the OK/Select button, the Caller ID option or Navigation option will be displayed.
  3. Select the Caller ID or Navigation option and press OK/Select. You'll see the following options:
    • Caller ID is
    • Snooze duration is
    • Location is
  4. Using the arrow keys on your remote, select either ON or OFF. Press OK to enable or disable your Caller ID on TV alerts.

*If you have an X1 box, you can  manage this functionality from the X1 website.

 

Otherwise, there isn't much you can do but to call Comcast.

 

1-800-COMCAST (1-800-266-2278) or 1-800-XFINITY (1-800-934-6489)

 

 




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