Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,726,747

members

62

online now

1,888,792

discussions

Back to Top

Caller ID

Posted by
New Poster
Message 1 of 5
1,581 Views

Well let's see.....For more than two years I had all three services and was getting Caller ID with no problem.

I noticed that my bill never mentioned anything about being " Bundled"  I called and asked about the mistake and it was finally corrected. 

Since that correction....I've lost caller ID on computer and my TV.  Hasn't worked for months on end. 

I phoned and was assured on more than one occasion that I had the right person on-line to fix the problem, '

yet here I am again.  I figured I would head to the boards for more attention. 

Anyone else have these problems ...Again and again. 

4 REPLIES
Posted by
Silver Problem Solver

Message 2 of 5
1,579 Views

Hello,

Have you called comcast 1-800 comcast and asked if they have the correct code on your account. They may have deleted it?

Posted by
New Poster
Message 3 of 5
1,553 Views

I have the same problem. My bill always said bundled, however for a while now I haven't had the caller ID on my tv. I hadn't use the app on the pc in over a year. But I'm sitting here at the computer now doing some homework so I thought I'd log in and use it. I've had 2 incoming calls since I've been sitting here and no caller ID yet! I clicked on a question mark in the settings to try and troubleshoot and it took me to the forums page where I saw your post! How ironic...

Posted by
New Poster
Message 4 of 5
1,421 Views

If you had read my post.....Yes, I phoned customer service and the agent on the line said I had the RIGHT PERSON for the job. 

It never worked.....STILL doesn't work. 

I think I'm done calling.  It's a complete waste of my time.  I guess that's what they hope.   If nothing gets done you'll just go away.  

 

I'm thinking I will just go away, and soon I will be away from their phone service. 

Posted by
Contributor

Message 5 of 5
1,285 Views
I have been having the same problem. I am not getting anywhere.