Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,289

members

55

online now

1,935,999

discussions

Top

Caller ID

New Poster

Caller ID

Installed a new hi def box with TV on 11/22 and everything works well except caller ID. It is turned on. I called 1-800-Comcast this AM and was told that it was being turned on. It's been 9 hours and still no caller ID. Thanks

Cable Expert

Re: Caller ID

It can take some time to get the UCID on TV working on a new box, up to a week.  Many times a power cycle of the box will get the ITV apps reloaded and the UCID on TV starts working.  If you have not power cycled your box, try that, unplug the AC for 2 mintues, then power it up agian, test in an hour.

 

If it isn't working then it would be a code issue on your account that only a Comcast support agent can fix.  You would then need to call Comcast support and they would add ore rebuild the account for the UCID.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Caller ID

Tried it this AM and it didn't work. I'll call Comcast (again). Thanks for your help.

Problem Solver

Re: Caller ID

 




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-