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Caller ID works on some units not others.

Contributor

Caller ID works on some units not others.

Caller ID shows up on some tv's and some units but not others. Is their a reason for thi? When I choose one of my HD DVR's it says service unavailable but on my other HD DVR its fine...

Cable Expert

Re: Caller ID works on some units not others.

First unplug the DVR or Set Top Box for 30 seconds, and then plug it back in.  Give it a couple of hours to reload the guide, and the other inactive features.  These features have to get reloaded each time the box gets unplugged or rebooted, and it takes quite a while.

 

Once the features are all loaded, then check your ITV menu for caller id, and see if the functions show up, and caller ID is on.

 

If ITV and / or caller id still do not show up, then you will need to contact Comcast support to have them tie the Set Top Box to your CDV account.




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