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Caller ID while using your phone

New Poster

Caller ID while using your phone

Is there a way to see who is calling when you are on a call from your home phone? When I had ATT while I was on the phone and someone calls me I hear a beep and the name shows on the caller ID. When I switched to Xfinity voice, when I am on a call and someone calls me it goes straight to voice mail and I have no idea that I had an incoming call while using the phone.

Valued Contributor

Re: Caller ID while using your phone

Xfinity Voice does have a call waiting feature as outlined at https://www.xfinity.com/support/phone/call-waiting/

 

I have it actice on my account and I just tested it out by having one person call my home number and while I was on the phone with them had someone else call me.  When the second call came in I heard a beep to notify me a call was waiting and when I looked on my home phone display it showed me the caller id/number of the second incoming call.

 

According to information at https://www.xfinity.com/support/phone/voice-callplan-overview/  caller id/call waiting is available on all their phone plans so you might want to contact Comcast directly and have them verify that call waiting is setup and actice on your account.  

 

Hope this helps you out.