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Caller ID stopped working on computer, but OK on TV

Regular Visitor

Caller ID stopped working on computer, but OK on TV

My computer lost ability to connect to caller ID, although its OK on TV.  How can I reconnect on computer?  I keep getting failed message.

Service Expert

Re: Caller ID stopped working on computer, but OK on TV


bill0803 wrote:

My computer lost ability to connect to caller ID, although its OK on TV.  How can I reconnect on computer?  I keep getting failed message.


 

CallerID to the PC was discontinued by Comcast.

The message is "pinned" at the top of this forum.

The link is here:  http://forums.xfinity.com/t5/Universal-Caller-ID/Caller-ID-to-the-PC-Update-July-9-2015/m-p/2555800#...

 

 



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Regular Visitor

Re: Caller ID stopped working on computer, but OK on TV

Thanks for info--can you advise how to delete the daily ID sign-in report (on computer) without messing up ID on TV?  Wouldn't you think Comcast could have removed that for all of us?

Service Expert

Re: Caller ID stopped working on computer, but OK on TV


bill0803 wrote:

Thanks for info--can you advise how to delete the daily ID sign-in report (on computer) without messing up ID on TV?  Wouldn't you think Comcast could have removed that for all of us?


You should be able to delete the program without it affecting your CallerID to the TV.  It is working now and your CallerID program isn't working!

 

 



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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