Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,868

members

28

online now

1,936,536

discussions

Top

Caller ID on tv

New Poster

Caller ID on tv

We keep getting calls on our tv screen and the phone is not ringing nor do we recognize the numbers. We have triple play. We had no problem with this feature at our previous address. Comcast still has our old number listed when we sign into our old account under voicemail, but also has our new number and address listed when looking at contact info. We moved 5 months ago.

Cable Expert

Re: Caller ID on tv

Only Comcast support can fix this.  You are welcome to email to we_can_help@cable.comcast.com instead of calling.  Email with as many details as possible, they will get the right local people to get it fixed.

 

This is a user to user Community forum, there is no one from Comcast here that can fix it.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon