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Caller ID on phone stopped working

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Regular Visitor

Caller ID on phone stopped working

My caller ID stopped working. Shows anonymous on the phone and TV.  Called customer support and was told the caller ID code is in my account. Still not working. It has been weeks. Any tip?

Accepted Solution

Re: Caller ID on phone stopped working

Hi JH23, in reviewing your account I did show Caller ID Presentation toggled off so I enabled it.  Can you please retest and let me know if you are now seeing the proper names on incoming calls?

 

Thank you

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Service Expert

Re: Caller ID on phone stopped working

 

jh23,

 

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.




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Regular Visitor

Re: Caller ID on phone stopped working

Still not working. Any help? Thanks!

Official Employee

Re: Caller ID on phone stopped working

Hi JH23, in reviewing your account I did show Caller ID Presentation toggled off so I enabled it.  Can you please retest and let me know if you are now seeing the proper names on incoming calls?

 

Thank you




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Regular Visitor

Re: Caller ID on phone stopped working

I just tested it and caller ID is working now. Thank you!!!

Posting question at this forum is more effective than calling customer support multiple times. :-)

Official Employee

Re: Caller ID on phone stopped working

Awesome, and no problem at all here to help!  If you have any questions or concerns in the future please let me know and I will gladly assist.

 

Thank you for your time




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
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I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon