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Caller ID on TV

Frequent Visitor

Caller ID on TV

As of 4/6, the Caller ID on my TV still doesn't function at all.  I followed all directions, reset the box, all settings for the app are turned on, and still nothing shows up when a call comes in.

 

Any help would be appreciated.

 

Thanks

Cable Expert

Re: Caller ID on TV

Has it ever worked?

 

Confirm that you have Motorola or Pace equipment, then it can be escalated.




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Frequent Visitor

Re: Caller ID on TV

I have a Motorla DCX3400-M box.

Cable Expert

Re: Caller ID on TV

The Comcast Cares Team has been notified of your CID issue and will get the right people to fix it.

 

Watch this post and your email for updates from the team during the business week.




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Retired Administrator

Re: Caller ID on TV

Apologies for the delay - I am looking into this now.

 

Just 'Dete'
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