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Caller ID on TV sporadic

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Caller ID on TV sporadic

My caller ID keeps disappearing from my TV. It works for awhile then goes away. The last time I opened a chat with support which was a frustrating experience in itself. Took a long time and I had to keep repeating things I had already tried. Finally they "opened a ticket" and it was fixed the next day. Now 5 days later and it is gone again. Not to keen on chatting again so I may just do without. Anyone else having this problem or have any suggestions. Thanks