Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,784,808

members

70

online now

1,935,636

discussions

Top

Caller ID on TV screen not appearing

New Poster

Caller ID on TV screen not appearing

Transferred Comcast service when moving last week. Called ID shows ON when going to Menu on remote but  Caller ID doesn't appear on TV screen. Help!!!!  

Service Expert

Re: Caller ID on TV screen not appearing


shookie5962 wrote:

Transferred Comcast service when moving last week. Called ID shows ON when going to Menu on remote but  Caller ID doesn't appear on TV screen. Help!!!!  


1.  Try rebooting the cable box by pulling power and then pliug back in.  

2.  If that doesn't work, you may need to call into Comcast since you referenced a recent move, your account information may not have been rolled over correctly..   Ask the CSR to verify that you have the CallerID rate code on your account.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon