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Caller ID on PC but not on TV

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Caller ID on PC but not on TV

 

To Whom It May Concern:

 

 

I'm new to Digital Voice but I finally did figure out how to do to get Caller ID on my PC.

However, getting it to work on my Motorola box is a whole differnt bag of cats.  I have disconnected the power for at least 30 sec. but still nothing.

 

Please help.

 

Thanks,

 

Scoobeedooh  

 

Accepted Solution

Re: Caller ID on PC but not on TV

The first thing to check is if the ITV apps are loaded on the box.

 

Do the following with the Comcast remote

 

menu

menu

interactive TV

caller id

 

Make sure caller id is "on" in the menu

 

Next step is to make sure you have had both CDV and your TV service for a week.  It takes a week for the databases to sync for the CID on TV.

 

If after a week of service and it's still not working,  then it would be a coding issue with your account that would need to be pushed to a Comcast CSR.

View answer in context
Cable Expert

Re: Caller ID on PC but not on TV

The first thing to check is if the ITV apps are loaded on the box.

 

Do the following with the Comcast remote

 

menu

menu

interactive TV

caller id

 

Make sure caller id is "on" in the menu

 

Next step is to make sure you have had both CDV and your TV service for a week.  It takes a week for the databases to sync for the CID on TV.

 

If after a week of service and it's still not working,  then it would be a coding issue with your account that would need to be pushed to a Comcast CSR.




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