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Caller ID on MX011ANM box

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Caller ID on MX011ANM box

I noticed today that while I was watching channel 800, my caller ID did not work when the phone rang.  I checked with another channel and it worked okay.  Is this normal?  Are there certain channels that don't work with caller ID?  I just had a Arris MX011ANM X1 box installed so I am still figuring out how it works.