Use this tool to find the codes of your devices and to get specific instructions on programming the codes into your Comcast remote.
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I did some checking on your account and it looks like our technicians did some preliminary troubleshooting and didn't find anything wrong. We have reassigned the problem to a more senior technician to review the problem more thoroughly.
I would also like to make sure that we have both the make and the model of the telephone or caller ID unit you are using. You can post that information in this thread or send it to me in a private forum message and I will pass that information along to the technician working on the case.
In the meantime, there are a few steps you can try on your own:
• Try clearing the memory on the caller ID unit. In most cases, this would involve disconnecting it from the electrical power and the telephone line and removing the batteries in the unit (if any). You can consult your owner's manual for more details.
• Try using a different telephone or caller ID unit and see if that fixes the problem.
Thanks very much for your patience while we get this worked out!
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