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Caller ID down after tech fixed my PC

Contributor

Caller ID down after tech fixed my PC

Caller ID has been working for the past couple years, just had a tech to get my PC running, he gave me a new router and all new fittings on my cable connections foe 4 TV's. Now my Caller ID only works on my PC, I went to Interact TV, click on it and nothing happens, it just goes back to the show I was watching, no codes come up.

Thanks

 Joe

Silver Problem Solver

Re: Caller ID down after tech fixed my PC

there was a nationwide outage of caller id on the tv.  unplug your box to reset it.

Contributor

Re: Caller ID down after tech fixed my PC

I'll give it a try, Thanks

New Poster

Re: Caller ID down after tech fixed my PC

Thanks Rog--We have had a similiar problem.  Caller ID stopped working on Living Room Big Screen TV but not on 2 other TVs in bedrooms.  It had worked for 2 years with no problem.  The Interactive menu is finally working but the Caller ID still isn't, so I will try unplugging cable box from outlet.  Again Thanks!! 

Contributor

Re: Caller ID down after tech fixed my PC

Unpluging didn't do anything, have any more idea? I hate to call customer service.

Joe

Regular Contributor

Re: Caller ID down after tech fixed my PC

The issue is still being worked on by the engineering department.
Thank you
Comcast Vic.
Contributor

Re: Caller ID down after tech fixed my PC

Thank you Vic, I didn't know that.

Joe