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Caller ID display on Tv no longer working

Posted by
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Message 1 of 5
533 Views

Caller ID on Televisions is no longer working.

I have checked that it is turned on Boxes in ITV an it is on all Boxes.

I have unplugged all the boxes - that did not work.

 

Any Ideas.

4 REPLIES
Posted by
Service Expert

Message 2 of 5
499 Views

Jdonipad wrote:

Caller ID on Televisions is no longer working.

I have checked that it is turned on Boxes in ITV an it is on all Boxes.

I have unplugged all the boxes - that did not work.

 

Any Ideas.


First step is to see this link for troubleshooting:  https://www.xfinity.com/support/phone/universal-caller-id-error/

 

For Legacy Cable, see this link to ensure it is turned on:  https://www.xfinity.com/support/phone/settings-for-the-universal-caller-id-to-tv-app/

 

For X1 platform, goto Settings>>>Preferences>>>Notifications>>>XFINITY Voice and turn it ON.

 

If none of the above return your CallerID to working status, call into Comcast at 1-800-266-2278 or 1-800-934-6489 and speak with a CSR about ensuring the CallerID Rate Code is active on your account.




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Posted by
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Message 3 of 5
367 Views

Hi,

I have already done everything listed - the setting is already enabled on iTV -

Is there anyway to have the CallerID Rate Code made active thru an email or by logging into my account.

I already spent so much time on the phone with CSR - I just want my feature back.

Thanks

 

Posted by
Service Expert

Message 4 of 5
313 Views

Jdonipad wrote:

Hi,

I have already done everything listed - the setting is already enabled on iTV -

Is there anyway to have the CallerID Rate Code made active thru an email or by logging into my account.

I already spent so much time on the phone with CSR - I just want my feature back.

Thanks

 


Unfortunately not, you must call into Comcast at 1-800-266-2278 or 1-800-934-6489, speak with a CSR and ensure the RateCode is showing on your account and have your entitlements refreshed.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
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I am not a Comcast employee.

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Mark it as a solution!solution Icon

Posted by
Administrator

Message 5 of 5
177 Views

Hi jsonipad, I apologize for your experiences with your caller ID to TV. Please, let me know if you are still experiencing this issue.

 

Thank you




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