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Caller ID Notifications On TV

Regular Visitor

Caller ID Notifications On TV

Prior to getting a new set-top box last week, I was getting my caller id notifications on my tv screen. Once the box was replaced I lost that feature. Any suggestions?

Service Expert

Re: Caller ID Notifications On TV


debbiegreene wrote:

Prior to getting a new set-top box last week, I was getting my caller id notifications on my tv screen. Once the box was replaced I lost that feature. Any suggestions?


If you changed any services, call into Comcast and ask if the CallerId rate code is still on your account... sometimes it gets "dropped" when billiing makes changes to your service package...




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Regular Visitor

Re: Caller ID Notifications On TV

I was advised that everything was good on the part of Comcast. Must be on my end?????

Service Expert

Re: Caller ID Notifications On TV


debbiegreene wrote:

I was advised that everything was good on the part of Comcast. Must be on my end?????


If you have the X1 system, you must enable notifications like CallerID on the settings.

I can't help you on legacy cable callerId issues.   Sorry!

 

-=Ray=-



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Service Expert

Re: Caller ID Notifications On TV

debbie,

 

I have escalated your issue with the Comcast team available to the forums.  Expect a reply within this thread or via Private Message.

 

-=Ray=-



The Support Forums are "public" forums and you should not post identifiable information (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




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