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Caller ID Displays Number But No Name

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Caller ID Displays Number But No Name

The caller ID displays the phone number but no name of numbers that I have in my address book.  This is on both my phone and TV display.  Correct me if I'm wrong but if you have contact info in your address book, the names should appear when one of your contacts calls.  I was on the phone for over an hour with Comcast and they could not correct the issue.  The rep. finally told me he was removing the caller ID functoin and then he would put it back on.  He said it would take 24 hours to go into effect.  Still doens't display the names.  I think he just wanted to get off the phone.  I have ereased contacts and put them back in with no success.  Any suggestions?

Service Expert

Re: Caller ID Displays Number But No Name


mchariko wrote:

The caller ID displays the phone number but no name of numbers that I have in my address book.  This is on both my phone and TV display.  Correct me if I'm wrong but if you have contact info in your address book, the names should appear when one of your contacts calls.  I was on the phone for over an hour with Comcast and they could not correct the issue.  The rep. finally told me he was removing the caller ID functoin and then he would put it back on.  He said it would take 24 hours to go into effect.  Still doens't display the names.  I think he just wanted to get off the phone.  I have ereased contacts and put them back in with no success.  Any suggestions?


CallerID does not reference your Contacts, but rather the callerid dataset information passed from providers.....

 

See this link for more information about CallerID and how it works:  https://en.wikipedia.org/wiki/Caller_ID




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