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Call forwarding

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Call forwarding

How do I change the call forwarding numbers in Xfinity voice.  The numbers in there got currupted again , probably after a a version updtae.  I go  to xifinity/voice/preferences/advanced forwarding and I see two numbers in there that are my home, base nember.  with these numbers the system is trying to foward on itself.  Also does it immediately, no 5 rings.  No one at Comcast support seems to know how to do this.  When I call each time I am afforded the privilage of sitting on the phone while the support person reads the manual.  Can anyone help?  Article on web seems to be for basic forwarding, I have X triple play and it is different.

Service Expert

Re: Call forwarding


billerica50 wrote:

How do I change the call forwarding numbers in Xfinity voice.  The numbers in there got currupted again , probably after a a version updtae.  I go  to xifinity/voice/preferences/advanced forwarding and I see two numbers in there that are my home, base nember.  with these numbers the system is trying to foward on itself.  Also does it immediately, no 5 rings.  No one at Comcast support seems to know how to do this.  When I call each time I am afforded the privilage of sitting on the phone while the support person reads the manual.  Can anyone help?  Article on web seems to be for basic forwarding, I have X triple play and it is different.


 

See if this link sheds any light on your issue:  https://customer.xfinity.com/help-and-support/phone/forward-calls-with-call-forwarding/

 

 



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