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Call forwarding from xfinity app

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Call forwarding from xfinity app

The past week or so I've been having problems with turning on call forwarding from the xfinity app. I've tried on both an iPad & an android phone. It allows you to turn it on but when you exit it doesn't save your change & turns it back off. The only way to turn calling forwarding on right now is from the actual land line, I couldn't even access it from xfinity.com. Any idea why this is happening?