Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,874,005

members

1,164

online

29,074

topics

Top

Call forwarding Xfinity Voice to XM unreliable

ANSWERED
Frequent Visitor

Call forwarding Xfinity Voice to XM unreliable

XM => XFinity Mobile

 

When I have calls forwarded from my home phone XFinity Voice account to my iPhone on XFinity Mobile it rings both phones one time and responds with the message "Your call has been forwarded to an automatic voice messaing system...blah, blah". 

 

I never get the chance to answer. But if the caller tries again immediately, it works as it should...rings until I answer it. This only happens on my phone. If calls are forwarded to my wife's phone it works correctly every time.

 

Any suggestions?

Accepted Solution

Re: Call forwarding Xfinity Voice to XM unreliable

Actually, the problem did appear to be that I had Settings -> Do Not Disturb set to "on".

View answer in context
Frequent Visitor

Re: Call forwarding Xfinity Voice to XM unreliable

I should add that this only happens when the iPhone is locked. I thought perhaps it has to do with Settings -> Do Not Disturb, but I can't reproduce the behavior consistently while fiddling with those settings.

Frequent Visitor

Re: Call forwarding Xfinity Voice to XM unreliable

Actually, the problem did appear to be that I had Settings -> Do Not Disturb set to "on".

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 563 views
  • 0 kudos
  • 1 in conversation