Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,784,661

members

72

online now

1,935,487

discussions

Top

Call ID to show up on my TV screen.

New Poster

Call ID to show up on my TV screen.

Caller ID use to come up on my TV screen.  For some reason recently it does not appear.  What is the problem?

Problem Solver

Re: Call ID to show up on my TV screen.

Several things you can try.

 

Go to menu which should bring up quick menu on bottom of screen.  Navigate to the iTV icon and enter. Navigate to Caller ID menu and select switchit to "off" and exit the menu.  Bring up menu again, enter iTV menu and then Caller ID and switch it back "on".  Give it a few minutes to see if it begins working.  If not...

 

Reset the cable box by unplugging it for 10 seconds.  The box should come back on and begin reloading the guide information (about 60 min to reload all info).  It can take up to 6hrs for caller id info to load back in.  If this does not work...

 

Call Customer Service.  They may need to open a ticket to have the back end checked.

 

New Poster

Re: Call ID to show up on my TV screen.

This is not working. Still no caller ID showing up on TV screen.