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Call History Reports

Contributor

Call History Reports

Call history reports (available under the 'Voice' tab) have recently changed.  They used to provide more detail, including length of call.

 

Is this history (ie, length of call) still available in reports?  If so, where does one find this information?

 

Thanks.

 

Billvonr

 

Silver Problem Solver

Re: Call History Reports

Hello,

There has been no change. The length of all calls are still there once you click on the voice tab and click on any of the options on the left side.

Contributor

Re: Call History Reports

reasd,

 

I've tried several approaches, all without success.  So far, I have done the following:

 

1) When the Comcast page appears (as my homepage when I click in the web browser icon - Internet Explorer), clicked on the voice tab, entered user name and password when prompted, and taken to a page which only shows date and name or number called.  The entire right side of the screen is blank, this is where info such as length of call used to be displayed.

 

2) When the Comcast page appears (as above), log into my e-mail account, then click on the 'Voicemail' tab.  This takes me to the same place as above (#1).

 

Obviously, you are seeing different information than I am.  Not sure why this is happening.  Operating Systems? (I'm using Window XP Professional).  Browsers?  (I use both IE 8 and Google Chrome, no difference in results).

 

I've tried other ways to get to the call logs, only to be told "Information temporarily not available.  Please try again later."

 

Any suggestions?

 

Thanks,

Billvonr

 

New Poster

Re: Call History Reports

cant acess keeps saying temporarily down

Cable Expert

Re: Call History Reports


gfourstatus wrote:

cant acess keeps saying temporarily down


That is correct, the system has been down much of today.




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Contributor

Xfinity Connect Server errors are causing a message of inoperability to appear..

 

 

 

VOICE

 

Sorry, call logs are temporarily unavailable. We're working on fixing the
problem.

 

 

TEXT MESSAGING

Server Error

There was an error retrieving your account information.

Server response:

Request cancelled