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CDV serices issue

Valued Contributor

CDV serices issue

Due to an earthquake in Northeast region, some of you may be experiencing CDV interruptions. We are working to correct the issue.

Steve


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New Poster

Re: CDV serices issue

am wondering why is telephone down, but not cable or internet?

New Poster

no phone service after earthquake

I have cable tv and computer just fine, however the comcast phone will not provide a dial tone.  Any suggestions?

 

New Poster

Re: CDV serices issue

Why is this outage affecting only Comcast Digital Voice?  I have friends with Verizon land lines and they have service.

 

THanks.

 

Valued Contributor

Re: CDV serices issue

Hang in there. We are working hard to correct the issue.

Steve


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New Poster

Re: no phone service after earthquake

dial tone just resumed.  guess it was slow coming back.

 

New Poster

phone service

No phone service after earthquake. Only getting "busy signal" What can you do

Frequent Visitor

Earthquake

3:30 and still  no phone service. T.V. and internet are fine but no  phone.

Thank god for cell phones!

New Poster

Re: CDV serices issue

Can you post something when this is resolved? As of 3:30 PM my phone lines are answered with an unusual recording: "The number has been changed."

 

 Obviously it hasn't, but that certainly indicates the system is still inoperative.

Frequent Visitor

Re: no phone service after earthquake

Same thing here. (Philadelphia.) No service, but it seems to have returned in the last few minutes.

New Poster

No phone service since quake.

No phone service since quake. i DID RESET MODUM. No help. Get calls in, but no dial tone, with a constant

busy signal.

Others have problem. Must be a system problem.

New Poster

Re: no phone service after earthquake

I have dial tone but cannot call out.

New Poster

Re: CDV serices issue

It's 4:36 PM and I still have no dial tone. Please post an update as to when service will be restored. Thank you.

 

New Poster

Re: CDV serices issue

For what Comcast is charging for their services this is BS.  5:18pm and still no phone service!!!

New Poster

Re: phone service

still no phone service here in Spotsylvania not far from Lake Anna Power Plant, any idea as to when service may be restored? We could at one time receive calls but cannot make any.

 

New Poster

Re: CDV serices issue

You'd think the amount we pay - it would stay in service, especially since I thought it would be good to have this in case of emergency...guess not.  Service still intermittent - hasn't worked since the earthquake.  Internet and cable are fine.

Valued Contributor

Re: CDV serices issue

We have restored most of the CDV services at this time.

Steve


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New Poster

Re: CDV serices issue

We still don't have any phone service at this time... any suggestions as to when we can expect to have it back on?  It has been out ALL day!

Tags (1)
Cable Expert

Re: CDV serices issue

Since Steve said most are back, first try and reset your eMTA telephony modem by pressing the small recessed reset button on the back of the eMTA, and try a known good wired phone directly to the L1/L2 jack on the eMTA.

 

Otherwise you should attempt to contact Comcast support, if you can't use a cell phone, you can try a online chat https://www.comcastsupport.com/chatentry/

 

Make sure your outage is reported in case is is very local to you.




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New Poster

Re: CDV serices issue

My line is still not working, is there some sort of reboot I need to do?

 

Cable Expert

Re: CDV serices issue

Please read the post right above yours on resetting the eMTA.




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New Poster

Re: CDV serices issue

Now have dial tone on land line,

 

New Poster

Re: CDV serices issue

Since the earthquake, we have no phone service.  Resetting the modem failed to restore the service and unplugging the modem and waiting several minutes and then restoring power failed too.  What can be done to restore phone service, especially since the cable and internet are working?