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Due to an earthquake in Northeast region, some of you may be experiencing CDV interruptions. We are working to correct the issue.
Hang in there. We are working hard to correct the issue.
Can you post something when this is resolved? As of 3:30 PM my phone lines are answered with an unusual recording: "The number has been changed."
Obviously it hasn't, but that certainly indicates the system is still inoperative.
No phone service since quake. i DID RESET MODUM. No help. Get calls in, but no dial tone, with a constant
Others have problem. Must be a system problem.
still no phone service here in Spotsylvania not far from Lake Anna Power Plant, any idea as to when service may be restored? We could at one time receive calls but cannot make any.
You'd think the amount we pay - it would stay in service, especially since I thought it would be good to have this in case of emergency...guess not. Service still intermittent - hasn't worked since the earthquake. Internet and cable are fine.
We have restored most of the CDV services at this time.
Since Steve said most are back, first try and reset your eMTA telephony modem by pressing the small recessed reset button on the back of the eMTA, and try a known good wired phone directly to the L1/L2 jack on the eMTA.
Otherwise you should attempt to contact Comcast support, if you can't use a cell phone, you can try a online chat https://www.comcastsupport.com/chatentry/
Make sure your outage is reported in case is is very local to you.
Please read the post right above yours on resetting the eMTA.
Since the earthquake, we have no phone service. Resetting the modem failed to restore the service and unplugging the modem and waiting several minutes and then restoring power failed too. What can be done to restore phone service, especially since the cable and internet are working?
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