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CDV & Smartzone Communications

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Contributor

CDV & Smartzone Communications

I signed up for Comcast Triple Play a few days ago and I am having difficulty access voice mail info from the Smartzone Communications.  When I click on the voice tab, it always just says "Learn more about Digital Voice" or something like that.  It seemed as if the program didn't realize that I already had the service. 

 

Can this be fixed?

Accepted Solution

Re: CDV & Smartzone Communications

George,

Thanks for you help.  It's working. 

View answer in context
Email Expert

Re: CDV & Smartzone Communications

I've asked a moderator to check on this.



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Bronze Problem Solver

Re: CDV & Smartzone Communications

hi lauren,

 

are you able to email me your username that you are using to login? please include your service address too. i will have our cdv folks review further. immediately everything looks correct. are you receiving any other errors? 

George Lunski
"Retired" Comcast Help Forums Administrator


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Contributor

Re: CDV & Smartzone Communications

George,

just sent you my username & service address.

Bronze Problem Solver

Re: CDV & Smartzone Communications

got it Smiley Happy replied Smiley Happy escalated to our cdv team Smiley Happy i will keep you posted Smiley Happy
George Lunski
"Retired" Comcast Help Forums Administrator


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Contributor

Re: CDV & Smartzone Communications

The only other error I'm getting when I log into the digital voice online (I do this by signing in under my phone number, not username) are the missed call section.  It's error DVC-271.  Not sure if this is connected.
Bronze Problem Solver

Re: CDV & Smartzone Communications

should be resolved now. log out and log back in.
George Lunski
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Email Expert

Re: CDV & Smartzone Communications

Just thought of something: Are you using your primary account when you try to check the voicemail in SmartZone?



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Contributor

Re: CDV & Smartzone Communications

George,

Thanks for you help.  It's working. 

New Poster

CDV & Smartzone Communications

i am having the exact same issue, i have had this issue for about 4 months now, how did you get it fixed. i keep getting the run around and i'm getting tired of wasting my time calling tech support they don't know what's going on?

 

Thanks in advance

New Poster

Re: CDV & Smartzone Communications

I am yt another Comcast customer with the sam eproblem. I DO have voicemail that I can access from my phone but Smartzone tells me I do NOT have voice mail and all options associated with it are greyd out. Also, I do get the DVC error message on the site if I try to open the call logs (not available). I've called Comcast and still not solved. It looks by reading this that yo uhave been able to solve these problems.

 

Thanks in advance.

Daniel C.

Official Employee

Re: CDV & Smartzone Communications

acoleman1981, there doesn't appear to be anything wrong with your account.  Are you still having a problem?  If so what exactly are you trying to do and what exactly in the error message?

 

CARDAN, we updated your account data and yours should be working now.

 





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Contributor

Re: CDV & Smartzone Communications

Having this problem again where the voicemail info doesn't show up on smartzone.  Just had service restored this am.