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CANNOT SET PREFERENCES

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CANNOT SET PREFERENCES

No matter how I set my voicemail preferences it goes to voicemail after 4 rings. I can set it for 1, 2, 3, or 4 rings but not 5, 6, 7, 8, or 9.

I save the preference but it doesn't work correctly.

I am 86 years old & cannot leap to the telephone everytime it rings.