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CALLER ID never has been available for us

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CALLER ID never has been available for us

caller ID.  We were told when we signed up for comcast that caller ID would be on.  our menu does not have the Icon for the caller ID.  When we had gone to exchange our box for a new one the other day, the lady at the counter said the code was not put in.  She said she did it, but still cannot find the Icon for caller ID .  If you could tell me what to do I would appreciate it.vickie4290

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