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CALL WAITING NOT WORKING

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CALL WAITING NOT WORKING

My call-waiting is not working.  While on a call, a second incoming call is sent directly to voicemail, however, the number is appearing on my television and Xfinity Connect app.  The only change I made was an upgraded modem last month to take advantage of the xFi service.  Has anyone experienced this and if so, how did you resolve it?   Thanks.   

Service Expert

Re: CALL WAITING NOT WORKING


richphilly wrote:

My call-waiting is not working.  While on a call, a second incoming call is sent directly to voicemail, however, the number is appearing on my television and Xfinity Connect app.  The only change I made was an upgraded modem last month to take advantage of the xFi service.  Has anyone experienced this and if so, how did you resolve it?   Thanks.   


Call into Comcast and speak with a CSR to ensure that the Call Waiting feature is active and enabled on your account.  1-800-266-2278 or 1-800-934-6489




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Official Employee

Re: CALL WAITING NOT WORKING

Hello richphilly,

 

I am sorry to hear about your voice feature issues. I would be happy to help you get this resolved but I need you to verify your account to proceed. Would you please send me a private message with your account name, phone number, and service address so I can investigate?

 

Thank you




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