Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,713

members

5

online now

1,938,028

discussions

Top

Busy signal on phone can't call out

New Poster

Busy signal on phone can't call out

 when trying to call out I get a busy signal, when someone tries to call me it goes straight to voice mail... Never happened before.. Any suggestions?

Cable Expert

Re: Busy signal on phone can't call out

Try resetting the eMTA telephony modem.  There's a small indented reset button on the back panel of the telephony modem where the cables attach, you will need a toothpick or some kind of poker to press it.

 

If that doesn't help, please contact Comcast support and they will need to determine if a tech needs to come out or not.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Busy signal on phone can't call out

Thank you, that worked.